Facility Management for IT and Data Centers

Improve Work Completion

Boost technician productivity with clear task assignments, real-time updates, and performance tracking.

Easy Issue Tracking

Empower hospital staff to report maintenance issues instantly, ensuring quick resolution and reduced downtime.

Reduce Operational Costs

Cut unnecessary expenses through preventive maintenance, efficient resource usage, and optimized workflows.

Provide the Best Experience

Minimize unexpected repairs with preventive maintenance planning and reliable maintenance and management.

Easily Track and Complete Maintenance Requests

KeepWisely makes it simple to stay on top of every IT facility request whether its server upkeep, network troubleshooting, or data center maintenance. Assign, update, and monitor work orders in real time using your phone, tablet, or desktop.

Monitor and address issues with critical systems before they escalate, keeping networks, servers, and hardware fully operational.
Consolidate all IT maintenance requests, updates, and records into one platform, giving administrators complete visibility across facilities and assets.

Reduce Unexpected Issues with Preventive Maintenance

KeepWisely helps prevent these problems by allowing teams to schedule recurring tasks such as server room inspections, cooling system maintenance, or power backup checks before issues arise.

Regular preventive checks ensure uptime for data centers, servers, and network equipment, avoiding disruptions to business operations.
Catching issues early minimizes the risk of expensive emergency fixes and extends the life of IT assets.

Seamless Collaboration for Faster IT Resolution

KeepWisely brings teams together on one unified platform where staff can upload photos, share documents, leave comments, and send real-time messages linked directly to each request.

Centralized communication helps teams quickly diagnose issues, avoid misunderstandings, and minimize downtime for critical systems.
All messages, files, and updates are stored with the work order, creating a reliable record of every step taken for audits and future reference.

Limit Costs with Smarter IT Inventory Management

In IT facilities, even a single missing component can delay critical repairs or disrupt services. KeepWisely centralizes your entire parts and consumables inventory whether its cables, servers, cooling units, or backup hardware. So you always know whats in stock.

By maintaining the right stock of essential IT components, you avoid service interruptions and reduce the risk of prolonged outages.
Track usage trends, vendor performance, and purchasing history in one platform, helping you forecast needs accurately and optimize budgets.

Centralize Reporting to Improve IT Facility Performance

In IT facilities, clear reporting is essential to keep operations reliable and costs under control. KeepWisely centralizes all your data work orders, asset usage, and maintenance activity into one platform.

Track technician performance, monitor service timelines, and maintain a transparent audit trail for every task.
Use reporting insights to plan preventive actions, extend equipment life, and minimize downtime in critical systems.

FEATURES

IT Asset Lifecycle Management

Track the complete lifecycle of IT assets, including servers, networking gear, and end-user hardware. Monitor usage history, plan replacements, and ensure maximum asset efficiency and ROI.

Centralized Request Handling

Consolidate all IT support and maintenance requests into one platform. Manage, assign, and track tickets seamlessly to improve response times, reduce confusion, and keep operations running smoothly.

Preventive IT Maintenance

Reduce downtime by scheduling recurring checks on servers, hardware, and software. Keep systems updated, perform regular servicing, and address potential issues before they impact business operations.

Reduce Downtime Responses

Respond instantly to unexpected IT failures by creating and assigning work orders in real time. Track progress, coordinate teams efficiently, and minimize the impact of downtime on critical operations.

Data-Driven Insights and Reports

Generate detailed reports on uptime, downtime, resource utilization, and performance trends. Use these insights to improve IT planning, optimize costs, and make smarter, data-backed decisions.

Compliance & Security Logs

Maintain a complete digital trail of IT maintenance activities, security checks, and policy compliance. Be audit-ready at all times with accurate logs that meet regulatory and organizational standards.

Frequently Asked Questions

What is IT Asset Management (ITAM)?

IT Asset Management (ITAM) is an integrated approach to procure, manage, upgrade and dispose of IT assets to be sure they are being utilized efficiently.

What are facility management operations?

Facilities operations refer to the management of all the people, processes, services, and equipment wished to run a facility at the stage it is supposed to characteristic at.

What are the key components of IT facilities management?

Key components include managing IT infrastructure like data centers, ensuring cybersecurity, implementing smart workplace technologies and sensors, optimizing space for hybrid work models, maintaining energy efficiency, and overseeing overall facility upkeep and maintenance.

What are the benefits of effective Facilities Management?

Many companies are now realising the time that is taken and needed inhouse to manage the upkeep of a commercial business or property

How does FM ensure a functional and safe IT environment?

FM ensures functionality by maintaining reliable IT infrastructure, managing energy systems for optimal performance, and ensuring efficient space utilization.

What is the role of FM in managing IT assets and infrastructure?

FM is responsible for the entire lifecycle of IT assets, from deployment to retirement. This involves maintaining a universal asset inventory, implementing software and hardware discovery tools, and utilizing Configuration Management Databases (CMDBs) to track and manage IT resources and their configuration items.

How does maintenance software facilitate maintenance team communication across departments?

All employees can request maintenance through the same system, replacing scattered communication methods like phone calls, emails, and paper forms. Automatic notifications keep the right people informed when tasks are assigned, updated, or completed, which eliminates the need for follow-ups.

What is the difference between property and facility management?

Property management and facility management are integral aspects of real estate and business operations. While they share some similarities, they serve distinct purposes.

Facility Management for IT and Data Centers | KeepWisely

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